How We Work
Free No Obligation Consultation
At Meadow Rise Care Ltd, we believe that good care starts with listening. That’s why our process is designed to be calm, personal, and emotionally intelligent—giving each person time to feel safe, heard, and in control. We begin with a free consultation, where we come to meet the person in their own home. This is a chance for them to get to know us, ask questions, and share what matters most—not just needs, but wishes, preferences, and life rhythms.
Care Planning
If someone chooses to move forward with Meadow Rise Care Ltd, we begin by carrying out a full care plan assessment and risk assessment—always guided by the principle of least restrictive but safe. This isn’t a tick-box exercise; it’s a collaborative conversation where we listen deeply to the person and those who know them best.
We explore not just what support is needed, but what outcomes and goals matter most to them. Whether it’s feeling confident walking to the garden, managing medication independently, reconnecting with a community group, or simply having a calm morning routine—we tailor care around what they want to achieve, not just what needs to be done.
We support informed choice every step of the way, making sure the person and their family understand options, feel confident in the plan, and know they’re in control. We agree together on times, durations, start dates, and how care will be introduced—always at their pace.
Our approach is simple: we do with, not for. We’re here to empower, not take over. That means supporting people to do as much as they can safely, with gentle encouragement and emotional reassurance. Independence isn’t just a goal—it’s a mindset we nurture through every interaction.
Companion Match & Introductions
Before any care begins, we offer gentle introductions—giving the person time to meet our carers, ask questions, and build trust at their own pace. There’s no charge for this stage, and no pressure to commit until they feel truly comfortable. They can meet as many carers as they need, because we know that the right match isn’t just about skills—it’s about connection.
We take time to skill-match based on experience and training, but we also go deeper. We consider personality, communication style, shared interests, and emotional energy—asking ourselves, who would this person feel safe with? Who might bring out their confidence, humour, or calm? The goal is for the carer to feel like a trusted companion—more like a friend or family member than a stranger.
We know that the right relationship can transform care from a task into a moment of joy, dignity, and empowerment. That’s why carer matching is never rushed or random—it’s a thoughtful, emotionally intelligent process that puts the person at the centre.
Starting Care & Ongoing Reviews
Once care begins, we review the plan monthly for the first few months, until things feel stable, settled, and emotionally safe. After that, we move to six-monthly reviews, unless more frequent support is needed. But we know that life isn’t static—and neither is care.
As people settle in, things can change. You might find that your preferred times, days, or durations shift. You might decide you’d like more support—or less. You might realise that your companion isn’t quite the right fit. And that’s completely okay.
We remain flexible, fluid, and emotionally attuned. Just let us know, and we’ll come out to review things together. We’ll listen, reflect, and adjust the plan to make sure it still feels right for you. Whether it’s changing visit times, introducing a new companion, or revisiting your goals, we’re here to make care feel empowering, not rigid.
Our role is to walk alongside you—not to hold you in place. That means staying responsive, open, and committed to making sure your care continues to reflect who you are and what matters most.
Our Resource Hub
At Meadow Rise Care Ltd, we don’t just offer care—we offer connection. We understand that many people need more than support with daily tasks—they need help navigating the wider system, accessing the right services, and feeling emotionally reassured along the way.
That’s why every new client receives a Helpful Pack, filled with useful contacts, guidance, and gentle prompts—from continence teams and home adaptation services to local hospitals, charities, and wellbeing organisations. But we go further than leaflets.
We’ve developed our own Resource Hub, which can be accessed digitally or brought to your home. During your care planning visit or review, we’ll sit down together and explore what outside support you might benefit from—whether that’s financial help with heating bills, mobility aids, emotional support groups, or trusted tradespeople for home repairs. We help you identify what’s needed, and then support you to access it, making referrals, sharing contact details, and even helping with forms or phone calls if needed.
We don’t just signpost—we walk alongside you. Our goal is to make sure you feel informed, empowered, and emotionally supported, with access to the right people, companies, and services to help you live well
Regular Wellbeing Check-Ins – Staying Connected, Always
We don’t just set up care and walk away—we stay in touch. Every person we support is offered regular wellbeing check-ins from our Registered Manager, tailored to their preference: weekly, fortnightly, or monthly. These aren’t formal tick-box calls—they’re genuine conversations to see how you’re feeling, how things are going, and whether anything needs adjusting.
We believe it’s important to know who’s responsible for your care and support—and to feel emotionally safe in that relationship. That’s why our manager doesn’t hide behind a screen. They’re present, accessible, and available 24/7 for reassurance, troubleshooting, or simply a listening ear. Whether it’s a quick chat, a home visit, or a deeper review, we’re here.
These check-ins help us stay emotionally attuned, spot changes early, and make sure your care continues to reflect your goals, preferences, and wellbeing. They also build a bond—so you know you’re not just a name on a rota, but a person we genuinely care about.
Payment Promise
At Meadow Rise Care Ltd, we believe that care should come with clarity, not confusion. That’s why our payment process is simple, transparent, and built around trust.
- We invoice monthly, based only on the time you’ve actually used
- There are no upfront payments, hidden fees, or unexpected charges
- Nothing is done without your agreement—you’re always in control
We’ll talk through everything together before care begins, including rates, durations, and any changes you might be considering. If your plan evolves, we’ll update the agreement together—no surprises, no pressure.
Our goal is to make sure you feel safe, informed, and respected—not just in your care, but in every part of the journey.
Your Voice Matters - Feedback That Reflects You
At Meadow Rise Care Ltd, we believe that care should be shaped by the people who receive it. That’s why your voice is central to everything we do—from day-to-day support to service-wide improvements.
We welcome feedback at any time, whether it’s a quiet comment, a concern, or a suggestion for change. You can speak to your companion, contact the manager directly, or use one of our feedback tools. We’ll always listen, respond, and follow up—because your experience matters.
We also carry out regular quality checks, including:
- Wellbeing check-ins from our Registered Manager
- Care reviews (monthly at first, then six-monthly or as needed)
- Spot checks and reflective supervision for companions
- Feedback calls and visits to hear directly from you and your family
We don’t just monitor tasks—we monitor emotional safety, relational continuity, and dignity. If something doesn’t feel right, we’ll act. If something feels wonderful, we’ll celebrate and share it.
Quality isn’t a form—it’s a feeling. And we’re committed to making sure your care feels safe, empowering, and truly yours.